Welcome to the Pet Products Shop FAQ page! We’re here to help answer any questions you might have about our products, services, and policies. Our goal is to make your experience as smooth and delightful as the purr of a contented cat.

Product Questions

What types of products do you offer for cats?
We offer a wide range of premium cat care products including cozy beds and furniture, feeding and watering supplies, high-quality food, health supplies, litter and housebreaking solutions, engaging toys, and delicious treats. We carefully select each product to ensure it meets our high standards for your feline family member.
Do you carry specific brands like Purina ONE or Hill’s Science Diet?
Yes! We carry premium brands including Purina ONE High Protein Food and Hill’s Science Diet Kitten Food, among other high-quality brands. We’re committed to offering only the best for your cat’s nutrition and well-being.

Shipping & Delivery

Where do you ship from and how long does processing take?
All orders are processed and carefully packed with love within 1-2 business days from our headquarters in Boston, Massachusetts.
What shipping methods do you offer?
We offer two convenient shipping options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered in 10-15 business days after dispatch.
– Free Shipping: Available on orders over $50, shipped via EMS, delivered in 15-25 business days after dispatch.
Do you ship to my country?
We ship worldwide, excluding Asia and select remote areas. If you have questions about delivery to your specific location, please contact our customer care team.
Will I receive tracking information for my order?
Yes! Once your order is on its way, you will receive a confirmation email with a tracking number so you can follow its journey to your home.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Do I need to create an account to place an order?
While creating an account offers benefits like faster checkout and order history, you can check out as a guest if you prefer.

Returns & Exchanges

What is your return policy?
We offer a straightforward 15-day return policy from the date you receive your goods. If any item arrives damaged or isn’t quite right for your feline overlord, please contact us for assistance.
How do I initiate a return or exchange?
Please contact our dedicated customer care team at [email protected] with your order details and the reason for return. We’ll guide you through the process and make it as easy as possible.

Contact & Support

How can I contact customer service?
Our customer care team, based in Boston, is always here to help! You can reach us at [email protected]. We’re committed to ensuring your complete satisfaction.
What are your business hours?
Our team operates during standard business hours Eastern Time, but we strive to respond to all inquiries within 24 hours.

Still have questions? Don’t hesitate to reach out to us at [email protected]. Thank you for trusting Pet Products Shop to be a part of your cat’s happy and healthy life!

Happy shopping!
The Pet Products Shop Team