Term and Conditions

Welcome to Pet Products Shop! These Terms and Conditions (“Terms”) govern your use of our website petproductsshopus.com and all purchases made through it. By accessing our site and making a purchase, you agree to be bound by these Terms. We serve cat lovers globally (excluding Asia and certain remote areas) who seek quality, safety, and happiness for their feline family members.

1. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate, current, and complete information during registration and checkout.
• Use the website only for lawful purposes and not violate any applicable laws.
• Not reproduce, duplicate, or exploit any part of the service without express written permission.
• Be responsible for maintaining the confidentiality of your account and password.
• Notify us immediately of any unauthorized use of your account.

2. Products and Services Description

Pet Products Shop specializes in high-quality products for cats, including:

• Cat Beds & Furniture
• Cat Feeding & Watering Supplies
• Cat Food
• Cat Health Supplies
• Cat Litter & Housebreaking
• Cat Toys
• Cat Treats

We strive to ensure that product descriptions and images are accurate. However, slight variations may occur. All products are intended for use with cats and should be used as directed for the safety and well-being of your pet.

3. Order and Payment Terms

Order Processing: Orders are processed within 1-2 business days after payment confirmation.

Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. By providing payment information, you represent that you are authorized to use the payment method.

Shipping:

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment.
• Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 business days after shipment.

Shipping times are estimates and may vary due to customs, weather, or other factors beyond our control.

International Customers: You are responsible for any customs duties, taxes, or fees imposed by your country.

4. Returns and Refunds

We want you and your cat to be completely satisfied. Our returns policy is designed to be straightforward and fair.

Return Timeframe: Returns or exchanges must be requested within 15 days of receiving your shipment. Items must be in original, unused condition with all packaging and tags.

Non-Returnable Items: For health and safety reasons, we cannot accept returns on:

• Cat Food & Cat Treats (all consumable products)
• Cat Health Supplies (medications, supplements, opened health products)
• Opened Cat Litter & Housebreaking products

If you receive a damaged or defective item from these categories, contact us immediately at [email protected].

Return Process: Email us at [email protected] with your order number and reason for return. We will provide return authorization and instructions. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refunds: Refunds are processed within 3-5 business days after we receive and inspect the returned item. Shipping fees are non-refundable unless the return is due to our error.

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Pet Products Shop or its suppliers and is protected by international copyright and trademark laws. You may not use, reproduce, or distribute any content without prior written permission.

6. Limitation of Liability

Pet Products Shop shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Our total liability to you for any claim related to the website or products is limited to the amount you paid for the product(s).

We are not responsible for delays or failures in performance due to circumstances beyond our control, such as acts of nature, war, or shipping carrier issues.

7. Privacy and Data Protection

We respect your privacy. Our Privacy Policy (available on our website) explains how we collect, use, and protect your personal information. By using our website, you consent to such processing.

8. Governing Law

These Terms are governed by the laws of the United States and the state of Massachusetts. Any disputes shall be resolved in the courts of Boston, Massachusetts.

9. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the website after changes constitute acceptance of the new Terms.

10. Contact Us